Question 1

Do I need a referral?

Accepted Answer

You can contact us directly through our website or by phone. Depending on your funding source (NDIS, TAC, Workcover, DVA, or private insurance), you might need a doctor’s referral and prior approval from your insurer. We can guide you through the process and let you know if a referral is necessary for your specific situation.

Question 2

Where are you located?

Accepted Answer

Our team provides Occupational Therapy, Physiotherapy, and Exercise Physiology services across Greater Melbourne. We also offer Occupational Therapy services in Brisbane and surrounding areas.

Question 3

What if I live outside of Melbourne or Brisbane?

Accepted Answer

If you're outside Melbourne or Brisbane, we offer telehealth services, potential outreach/visiting services, or collaboration with local providers to ensure you receive the care you need.

Question 4

Do you provide home visits?

Accepted Answer

Yes, we offer home visits if you’re unable to come to our clinic or if your needs are better met at home. Depending on your location, there may be a travel cost involved. Contact us to discuss this option further.